Effective Date: 26/05/2026
Website: https://www.oholiving.com/
Welcome to oho Living (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, platform, services, applications, and any related interactions.
By accessing or using this website, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.
1. Terms
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and oho Living (“Company”, “we”, “our”, or “us”) governing your access to and use of our website, mobile platform, services, applications, and related offerings.
By accessing or using the website, you agree to be bound by these Terms together with our Privacy Policy and any other policies published by us from time to time.
To use the website, you must:
Be at least 18 years of age; or
Access the website under the supervision of a legal guardian.
You agree to provide true, complete, and updated information while using the website, submitting inquiries, booking accommodations, applying for franchise opportunities, or engaging with our services.
If you are accessing the website on behalf of a company, institution, property owner, or any legal entity, you represent that you are authorised to bind such entity to these Terms.
2. Eligibility
By accessing or using this website, you confirm and warrant that:
You are at least 18 years of age or are using the platform under the supervision of a parent or legal guardian.
You possess the legal authority and capacity to enter into a binding agreement.
You are legally eligible to avail yourself of accommodation, partnership, franchise, or business-related services under applicable laws.
All information, documents, and details submitted by you are accurate, authentic, current, and complete.
The Company reserves the right to request identity verification documents, including but not limited to Aadhaar Card, PAN Card, passport, driving license, institutional ID, employment proof, or any other documents deemed necessary for verification purposes.
Any false representation, submission of forged documents, impersonation, or misleading information may result in immediate suspension, cancellation of services, legal action, or permanent restriction from using the platform.
3. Website Usage
You agree to use the website, platform, and services only for lawful purposes and strictly in accordance with these Terms.
While using the platform, you shall not:
Engage in any unlawful, fraudulent, abusive, defamatory, or misleading activity.
Attempt unauthorised access to systems, databases, servers, APIs, or user accounts.
Copy, scrape, reproduce, republish, or commercially exploit any website content.
Upload malicious software, viruses, malware, bots, scripts, or harmful code.
Attempt to reverse engineer, disrupt, or interfere with the functionality or security of the platform.
Misrepresent your identity, affiliation, or authority.
Use automated systems, bots, crawlers, or extraction tools without authorisation.
Use the website in any manner that may harm the reputation, goodwill, or operational integrity of oho Living.
The Company reserves the right to monitor usage patterns and may suspend, restrict, or terminate access at its sole discretion if any misuse, suspicious activity, or policy violation is detected.
4. Property Listings, Availability & Information
All property-related information available on the website, including but not limited to photographs, amenities, pricing, room types, layouts, occupancy details, facilities, descriptions, and service offerings, is displayed for informational and marketing purposes only.
While the Company strives to maintain accurate and updated information:
Property availability may change in real-time without prior notice.
Pricing may vary based on occupancy, tenure, demand, seasonality, operational costs, or promotional offers.
Images displayed may be representative and may not always reflect the exact room, furnishing arrangement, or current condition.
Amenities and facilities may vary across locations and properties.
Shared spaces, furniture, appliances, and utilities are subject to operational availability and maintenance.
Certain services may be outsourced or operated through third-party vendors.
The Company does not guarantee uninterrupted availability of any specific room, property, amenity, furnishing, utility, or feature displayed on the platform.
Submission of an inquiry, application, booking request, or registration form does not guarantee accommodation confirmation, allotment, or acceptance.
5. Registration, Booking & Reservation Policy
Users may be required to register on the website using a valid mobile number, email address, identity proof, institutional information, employment details, or other documentation as requested by the Company.
All bookings, applications, inquiries, or reservations made through the website are subject to:
Availability verification
Internal review and approval
Documentation verification
Background or eligibility checks, where applicable
Successful payment confirmation
Compliance with property-specific policies and operational requirements
The Company reserves the right to:
Accept, reject, modify, or cancel any booking request at its sole discretion
Request additional information or documents before confirmation
Change room allocation, property assignment, or accommodation type based on operational needs
Refuse accommodation in cases involving policy violations, misconduct, incomplete documentation, or safety concerns
Users acknowledge that booking confirmations may be provisional until all required formalities, agreements, and payments are completed.
Any advance payment, token amount, or booking amount paid by the user may be subject to separate cancellation, refund, or adjustment policies communicated independently.
6. Payments & Pricing
Users agree that certain services, bookings, subscriptions, retainers, security deposits, maintenance fees, onboarding charges, or related offerings available on the website may be chargeable.
By making any payment through the website, you confirm that:
The payment information provided by you is accurate and authorised.
You are legally entitled to use the selected payment instrument.
You agree to pay all applicable fees, taxes, platform charges, penalties, convenience charges, or other applicable costs.
The Company may use third-party payment gateways, processors, and banking partners for the collection of payments. The Company shall not be liable for:
Payment gateway failures
Unauthorized banking transactions
Technical payment disruptions
Delayed settlements
Banking server downtime
Fraudulent activity conducted outside the Company’s control
The Company reserves the right to revise pricing, introduce new charges, modify fee structures, or discontinue offers at any time without prior notice.
All payments made through the website shall be processed in Indian Rupees (INR) unless otherwise specified.
7. Franchise, Partnership & Property Listing Inquiries
The website may allow users, institutions, landlords, developers, brokers, or business entities to:
Submit franchise inquiries
Apply for property management partnerships
Request property listings
Explore B2B accommodation partnerships
Seek institutional or corporate collaborations
Participate in operational or vendor partnerships
Submission of an inquiry, proposal, application, or expression of interest does not create any legally binding relationship, partnership, franchise rights, employment arrangement, or guarantee of approval.
All collaborations, franchise associations, revenue-sharing arrangements, partnerships, and operational relationships shall remain subject to:
Internal evaluation
Due diligence
Commercial negotiations
Verification processes
Independent approvals
Execution of separate legally binding agreements
The Company reserves the right to reject, discontinue, or withdraw from any discussion or proposal at any stage without liability.
8. User Accounts & Security
Certain features, services, dashboards, or applications available through the platform may require users to create and maintain an account.
Users are solely responsible for:
Maintaining the confidentiality of login credentials and OTPs
All activities conducted through their account
Ensuring that account information remains updated and accurate
Restricting un-authorised access to their devices and accounts
Users must immediately notify the Company in case of:
Unauthorized account access
Suspected security breach
Loss of credentials
Suspicious activity associated with their account
The Company shall not be responsible for any loss, misuse, un-authorized transactions, damages, or liabilities arising from failure to maintain account security.
The Company reserves the right to suspend, restrict, deactivate, or permanently terminate user accounts in cases involving:
Fraudulent activity
Misrepresentation
Violation of these Terms
Abuse of platform services
Threats to operational or user safety
9. Content & Intellectual Property
All content available on or through the website, including but not limited to:
Logos
Brand assets
Text
Graphics
Website design
Videos
Images
Software
Documents
Marketing material
is the intellectual property of oho Living or its licensors and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, republish, upload, modify, reverse engineer, transmit, commercially exploit, or create derivative works from any content without prior written permission from the Company.
All intellectual property rights associated with the platform remain the exclusive property of oho Living or its licensors.
10. User Conduct & Community Guidelines
Users, residents, visitors, franchise applicants, landlords, institutional representatives, and all other individuals interacting with the platform are expected to maintain professional, respectful, and lawful conduct while using the website, services, or accommodation facilities.
Users shall not:
Engage in abusive, threatening, discriminatory, violent, or unlawful behaviour
Damage property, furnishings, fixtures, appliances, or shared facilities
Disturb other residents, staff members, vendors, or neighbouring properties
Use accommodations or common areas for illegal activities
Store prohibited, hazardous, or unlawful substances within the premises
Conduct unauthorised commercial, political, or promotional activities inside the property
Misuse shared utilities, internet services, security systems, or operational resources
The Company reserves the right to deny access, remove occupants, restrict services, or initiate legal action in cases involving misconduct, safety concerns, property damage, illegal activities, or violations of operational policies.
11. Third-Party Links
The website may contain links to third-party websites or services.
We do not control or endorse third-party websites and are not responsible for:
Their content
Privacy practices
Terms of use
Accuracy of information
External transactions
Users access third-party platforms at their own risk.
12. Data Collection, Privacy & Communication
Your use of the website is also governed by our Privacy Policy.
By registering on the website or submitting your contact details, you consent to receive:
Calls
SMS notifications
WhatsApp messages
Emails
Push notifications
Service-related communications
Marketing and promotional updates
From oho Living or its authorised representatives.
The Company may collect, store, process, and use user information, including personal details, KYC information, communication records, booking history, payment information, browsing behaviour, and service interactions, for operational, compliance, security, analytics, and service improvement purposes.
By using the platform, you consent to the collection and use of information as outlined in the Privacy Policy.
13. Service Availability & Operational Conditions
The Company may periodically suspend, restrict, or modify certain services, amenities, facilities, or platform features for reasons including but not limited to:
Maintenance and repairs
Government directives
Technical upgrades
Operational constraints
Force majeure events
Vendor-related disruptions
Safety and security concerns
The Company shall not be held liable for temporary unavailability of services, delays, or operational interruptions beyond its reasonable control.
Users acknowledge that certain facilities, internet services, power backup systems, housekeeping schedules, transportation arrangements, or utility services may vary across properties and locations.
14. Disclaimer & Limitation of Liability
To the maximum extent permitted by law, oho Living shall not be liable for:
Indirect or consequential damages
Loss of profits or business
Data loss
Service interruptions
Technical issues
Delays caused by third-party vendors
Property-specific operational limitations
User disputes
The website and services are provided on an “as-is” and “as-available” basis without warranties of any kind.
We do not guarantee:
Continuous website availability
Error-free operations
Accuracy or completeness of information at all times
Compatibility across all devices or browsers
Suitability of accommodations or services for specific individual requirements
To the maximum extent permitted under applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising out of or relating to:
Use or inability to use the website
Temporary service interruptions
Security breaches
Third-party actions
Un-authorised access to user accounts
Loss of data, profits, goodwill, or business opportunities
Property-related operational issues
Booking cancellations or allocation changes
15. Force Majeure
The Company shall not be liable for failure or delay in performance of its obligations if such delay or failure results from events beyond reasonable control, including but not limited to:
Natural disasters
Floods, earthquakes, fires, or pandemics
Government restrictions or lockdowns
Civil disturbances or strikes
Internet or utility failures
Acts of terrorism
Labor shortages
Vendor or supply chain disruptions
Technical infrastructure failures
During such events, the Company reserves the right to temporarily suspend, modify, relocate, or discontinue services without liability.
17. Suspension, Cancellation & Termination
We reserve the right to suspend or terminate access to the website or services at any time without prior notice if:
These Terms are violated
Fraudulent activity is suspected
Required by law or regulatory authorities
Operational risks arise
The Company may also suspend ongoing bookings, deny future access, or blacklist users in situations involving:
Misconduct or abusive behavior
Non-payment of dues
Violation of property rules
Submission of fraudulent documentation
Threats to residents, staff, or operations
Criminal or suspicious activity
Termination or suspension shall not affect any accrued rights, liabilities, pending payments, or legal remedies available to the Company.
18. Refunds, Security Deposits & Adjustments
Refunds, security deposit settlements, cancellation charges, damages, deductions, and adjustments shall be governed by separate operational policies, booking terms, or property-specific agreements communicated independently.
The Company reserves the right to deduct applicable charges, including but not limited to:
Property damages
Cleaning costs
Unpaid dues
Utility overuse charges
Policy violation penalties
Outstanding maintenance or service charges
Refund timelines may vary depending on banking systems, payment gateways, verification processes, and operational clearances.
19. Confidentiality
Users agree not to disclose or misuse any confidential or proprietary information shared by the Company, including operational processes, pricing structures, documents, technology, business strategies, or internal communication, unless required by law.
20. Indemnification
You agree to indemnify and hold harmless oho Living, its founders, directors, employees, affiliates, representatives, and partners against any claims, liabilities, losses, damages, costs, or legal expenses arising from:
Violation of these Terms
Misuse of the website or services
Breach of applicable laws
Violation of third-party rights
False or misleading information submitted by you
21. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to the use of the website, services, accommodations, partnerships, or these Terms, parties shall first attempt to resolve the matter amicably through mutual discussions.
If the dispute remains unresolved, the matter shall be subject to the exclusive jurisdiction of the courts located in Ranchi, Jharkhand.
22. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ranchi, Jharkhand.
23. Modifications to Terms & Services
The Company reserves the right to modify, suspend, discontinue, or update any part of the website, services, pricing, features, or these Terms at any time without prior notice.
Updated versions shall be posted on this page with the revised effective date.
Continued use of the website after updates constitutes acceptance of the revised Terms.
24. Grievance & Contact Information
For any questions, concerns, legal notices, or grievances regarding these Terms or the website, users may contact:
oho Living
Email: info@oholiving.com
Phone: +91 7282887766
Website: https://www.oholiving.com/
25. Acceptance of Terms
By accessing, browsing, registering, or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.